Effective January 01, 2016
Frames, joints and structural integrity of units are warranted to be free from manufacturing defects for five (5) years.
Powder coat finish on aluminum products is warranted against manufacturing defects resulting in loss of adhesion (peel) for five (5) years. Anodized finishes and other specialty exterior finishes are warranted to be free from manufacturing defects for five (5) years, subject
of proper maintenance. Resistance of the painting layer against the activity of UV rays, discoloration and gloss loss as per AAMA Specification
2604 and the *Qualicoat License. Possible color deviation of delivered product: ΔE ≤ 0,7 in one delivery, ΔE ≤ 1,0 in different deliveries.
RENOLIT EXOFOL FX foils used on uPVC products are warranted against manufacturing defects resulting in loss of adhesion (peel), chalking, cracking or fading for five (5) years – subject of proper maintenance.
Glass warranties apply to factory-installed glass or EcoWindows – supplied glass installed by EcoWindows installers or trained by EcoWindows service personnel. Standard or Tempered IGs are warranted against seal failure or stress cracks caused by manufacturing defects and resulting in visible obstruction through the glass for five (5) years and any odd / triangular shape or Laminated Glass for two (2) years. EcoWindows does not warrant the amount or percentage of argon or krypton gas present in IG at any time after production. Inert gases have tendency to dissipate over time and may be ineffective in products manufactured with capillary tubes. Thermal efficiencies vary with the application of the product. EcoWindows does not warrant a specific level of thermal efficiency will be maintained by inert gas, low emissivity coatings, or other product features.
All mechanical hardware and fittings made out of composite, galvanized steel or aluminum are warranted to be free from manufacturing defects for one (1) year. All mechanical hardware and fittings made out of Stainless Steel are warranted to be free from manufacturing defects for two (2) years. All exterior hardware and finishes are not warranted in coastal environments (within one (1) mile of a seacoast or other salt water source) as abnormal deterioration may occur. “Abnormal deterioration” means damage to the finish (such as peeling, flaking, or blistering) beyond what is normal for an ocean coastline environment. Any electronic or electric devices and motorized accessories are provided with the same warranties, limitations, and exclusions EcoWindows receives from its suppliers – contact EcoWindows for further details.
All brush seals and rubber seals are warranted against manufacturing defects resulting in loss of adhesion, cracking or warping for one (1) year – subject to proper maintenance. Any wear and tear caused by abnormal use and problems resulting from causes outside EcoWindows control are excluded from coverage under the Limited Warranty Terms.
Condensation is not a product defect, but the result of excess humidity. Condensation, frost, mold, mildew, or fungus on product surfaces is not covered by the Limited Warranty.
Wall system along with installation procedure MUST allow proper moisture and drainage management of product thru weep holes, any damage to product or leakage caused by clogged or covered product weep system are not covered under the Limited Warranty.
Insect screens are warranted to be free from manufacturing defects for one (1) year or otherwise specified. Damaged screen frames or ripped screening after delivery is not covered by the Limited Warranty.
WARNING: NEVER TREAT SCREEN/S AS FALL PREVENTION FEATURE OR DEVICE.
Except as expressly provided in this Limited Warranty, finish failure or corrosion of Powder-coating or anodized finish on aluminum or RENOLIT foil on uPVC, hardware, or other components due to environmental conditions such as air pollutants, acid rain, salt, sand, chemicals, or other corrosive substances is not covered by the Limited Warranty. Refer to EcoWindows care and proper maintenance instructions.
Damage, defects, or problems to products resulting from causes outside of EcoWindows control are excluded from coverage under the Limited Warranty. Such causes include, without limitation to:
Determining the suitability and compliance with local or other applicable building codes or standards, of all building components, including the use of any EcoWindows product, and the design and installation of any flashing, sealing, drainage, or water management system, is the responsibility of the buyer, architect, contractor, installer, and/or other construction professional. EcoWindows will not be liable for any problem or damage relating to inappropriate or faulty building design or construction, installation, maintenance or selection of products. Windows and doors are only one component of an entire structure. EcoWindows cannot guarantee achieving any certification for a building or project to any specific standard by using any EcoWindows product. EcoWindows does not warrant any installation work performed by a third-party.
EcoWindows may, in its discretion, extend benefits beyond what is covered under this Limited Warranty. Any such extension shall apply only to the specific instance in which it is granted, and shall not constitute a waiver of EcoWindow’s right to strictly enforce the exclusions, disclaimers, and limitations set forth in this Limited Warranty in any or all other circumstances.
All warranty claims must be made within thirty (30) days of the appearance of the defect and within the applicable warranty notice period. To make a warranty claim, contact EcoWindows Mon – Fri 9:00 AM – 5:00 PM EST at Tel: 347-537-5707 or email info@ecowindowsusa.com. As an alternative, our website offers an option to submit warranty claims. Include the following information: your name, address, and telephone number, the date you purchased your product, order number, a description of the product, and a specific definition of the problem or defect. Once we have all the information, we will be able to promptly schedule a service specialist.
This Limited Warranty is the only warranty, written or oral, expressed or implied, provided by EcoWindows. No dealer, employee or any third party person, may create or assume any other liability, obligation, or responsibility on behalf of EcoWindows. ALL IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. Any implied warranty which cannot be disclaimed under applicable law will be limited in duration to the shortest permissible term and, in any event, will not exceed the term of the applicable express limited warranty; the requirements for presenting any claim so affected will be as provided in this Limited Warranty. Any product or component not specifically subject to this Limited Warranty or another written EcoWindows product warranty is provided AS IS and without warranty. This Limited Warranty gives you specific legal rights and you may also have other rights, which may vary from state to state. This warranty is not a warranty for future performance or a statement of the useful life of any EcoWindows product but only a warranty to REPAIR, PROVIDE REPLACEMENT OR REFUND COST OF PRODUCT ONLY.
IN NO EVENT WILL EcoWindows BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. IN NO EVENT WILL EcoWindows’ LIABILITY EXCEED THE PRICE PAID FOR THE AFFECTED PRODUCT OR COMPONENT. The limitations of warranty and liability set forth herein shall survive and apply, even if the exclusive remedy set forth in this Limited Warranty is found to have failed of its essential purpose.
Many standard EcoWindows products have been tested for structural performance by AAMA/WDMA/CSA 101/ I.S.2/A440-17 and thermal performance and are labeled with National Fenestration Rating Council (NFRC) ratings. For more details go to www.NFRC.org. or contact EcoWindows representative.
All types of Eco window and door frames should be cleaned with dish soap and warm water. Using any kind of paint thinners, solvents or gasoline is prohibited and will permanently damage the finish. Any scrubbing solutions or cleaners are not recommended as they might damage the finish and change the sheen of cleaned spot. Do not use diluted hydrochloric acid, bleach, and products intended for cleaning silver or removing mortar as they might damage the finish. Do not use carbon steel wire brushes, steel wool, steel scouring pads as they will leave permanent scratches.
FRAMES:
Regular care and maintenance of frames is absolutely necessary in order to ensure the value in use and appearance of a product for a long time. Therefore, it is necessary to carry out cleaning on a regular basis, depends on location. Every 4 months for direct or near shore application (up to 1mile). Every 6 months within 5-10 miles from shore or in heavy traffic areas. Otherwise at least once a year. ALWAYS check status of weep holes and clean or vacuum if necessary. Weep holes must be always unobstructed for proper drainage.
GASKETS AND WEATHER STRIPPING:
Gaskets and any kind of weather stripping should be cleaned along with frames using dish soap and warm water solution. Do not use any kind of paint thinners, solvents, gasoline or chemicals which might damage their properties like shape, flexibility or adhering to frames. After cleaning use silicone grease or gasket lubricant to prolong the life and proper functionality.
HARDWARE AND INTERNAL FITTINGS:
Yearly maintenance is required check each unit for proper operation, adjust if required. Make sure that all moving parts are clean and free of dust or debris. Apply machine oil or proper grease and clean excess if any. Always follow manufacturer lubrication guidelines.
Eco Windows provides Maintenance Plans to maintain your warranty coverage. Visit our website for more information.
270 Main Ave
Norwalk, CT, 06851
9:00 AM – 5:00 PM Monday-Friday.
Saturday by appointment
Phone: (347) 537-5707
Phone: (203) 636-0011
Email: sales@ecowindowsusa.com